Introduction
This Privacy Policy outlines how Snehdhara Charity Council ("we," "us," or "our") collects, processes, and protects your personal information, including personally identifiable information and sensitive personal data or information (collectively referred to as "Personal Data"). It applies to data collected when you browse https://www.snehdhara.org/, interact with our platforms, or engage with our services in any capacity. Snehdhara Charity Council is responsible for determining the purposes and means of processing your Personal Data. We are committed to ensuring the confidentiality, integrity, and security of your Personal Data and maintaining compliance with applicable regulations including the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023).
1. Collection and Purpose of Use of Personal Information
Snehdhara Charity Council may collect and process the following categories of Personal Data, either directly from you or through automated means:
- Identity Information – Includes your full name (first, last, initials) and date of birth.
- Contact Information – Includes your phone number and email address, which may be used for communication purposes based on the reasons outlined in this policy.
- Donation Information – Includes your payment details (credit card number), bank account information, transaction ID, payment risk profile (as provided by our payment risk assessment tools), and any other information necessary for processing donations.
- Device Information – Includes your IP address, date and time of website visits, duration of your visit, referral URL (if accessed via another website or advertisement), pages visited, browser type, device type, software versions, and operating system.
- Correspondence Records – Includes emails, letters, complaints, feedback, and any other communication exchanged between you and Snehdhara Charity Council via email, post, fax, or telephone.
- Data Collected from Social Media – Includes any information you publicly disclose or voluntarily provide to us through social media platforms when interacting with our official pages, commenting on posts, participating in discussions, or otherwise engaging with our content, including but not limited to Instagram, Facebook, and X (formerly known as Twitter).
- Data from Contests, Giveaways, and Surveys – Includes information you provide when participating in any surveys, promotional giveaways, or contests conducted by Snehdhara Charity Council, such as name, contact details, and responses to survey questions or contest entries.
2. How We Use Your Information?
Snehdhara Charity Council retains your Personal Data only for the duration necessary to fulfill the purposes for which it was collected or as mandated by applicable legal and regulatory requirements. The information is used to help provide a better experience to the user.
Your Personal Data is processed for the following purposes:
- Website Operation – To ensure the functionality, maintenance, and accessibility of https://www.snehdhara.org/.
- Domain and Network Security – To safeguard website integrity, prevent unauthorized access, and authenticate users.
- Donation Records – To maintain an accurate record of all donations received and provide necessary documentation, including tax receipts.
- Payment Fraud Detection – To identify and mitigate risks related to fraudulent transactions.
- Legal and Regulatory Compliance – To cooperate with law enforcement agencies, regulatory bodies, and courts as required.
- Marketing Communications – To send promotional messages, newsletters, and updates about our initiatives, campaigns, and fundraising efforts through email, SMS, or other communication channels (subject to user preferences and consent).
- Third-Party Advertisers – To provide relevant advertisements and awareness campaigns via trusted third-party advertising platforms, which may use cookies or similar technologies to deliver targeted content.
3. Transfer of Personal Data Outside India
If your personal data needs to be transferred outside India, we ensure that such transfers comply with all applicable legal and regulatory requirements. We implement appropriate safeguards, including contractual obligations and security frameworks, to ensure that the receiving entity upholds the same level of data protection as mandated under Indian laws. Such transfers occur only when necessary and are conducted in a manner that prioritizes the security and confidentiality of your data.
4. Data Security
We implement managerial, technical, operational, physical, and organizational safeguards to protect your Personal Data from risks such as loss, alteration, unauthorized access, or misuse. These measures comply with applicable laws and regulations and are designed to mitigate risks associated with data processing. Additionally, we require our service providers to adhere to similar security standards through binding contractual obligations. While we take every reasonable step to protect your Personal Data, please be aware that data transmission over the internet is at your own risk. We can only ensure the security of your Personal Data once it is within our control.
5. Policy for Children
Snehdhara Charity Council is committed to protecting the privacy of children. We do not knowingly solicit information from or market to children under the age of 13. In compliance with applicable data protection regulations, we do not process Personal Data of children without obtaining verifiable parental or guardian consent, where required. If you become aware that we have inadvertently collected Personal Data from a child under the age of 13, please contact us immediately, and we will take appropriate steps to remove such data from our records.
6. Cookie Policy
Cookies are small pieces of electronic information sent by Snehdhara Charity Council when you visit https://www.snehdhara.org/. These cookies are stored on your device's hard drive and help us recognize you when you return to the website, enabling us to enhance your browsing experience. You can configure your browser settings to manage how cookies are handled. Depending on your preference, you may choose to:
- Accept all cookies,
- Reject all cookies, or
- Receive notifications when a cookie is sent to your device.
You can modify your browser settings to customize cookie behavior according to your preferences. If you choose to disable, remove, or reject cookies from Snehdhara Charity Council’s website or any linked sites, some website functionalities may not work as intended, potentially affecting your browsing experience.
7. Your Rights and How You Can Exercise Them
You have the right to ensure that the Personal Data we hold about you is accurate and up to date. You may request to review and correct any inaccuracies in your Personal Data. When we use your Personal Data based on your consent, you have the right to withdraw such consent at any time by writing to us. In the event that you withdraw consent given earlier, we have no obligation to provide goods or services for which the said information was sought. Additionally, if you have any concerns regarding the processing of your Personal Data, you have the right to raise discrepancies or grievances by contacting our Grievance Officer.
8. Updates And Notifications of Changes to This Privacy Policy
We periodically review and update this Privacy Policy to reflect any changes arising from our business operations, regulatory requirements, or technological advancements. The last updated date will always be available for reference. Any updates to this Privacy Policy will be communicated through appropriate channels, and such notifications shall be deemed incorporated into this Privacy Policy from the date of notification.
9. Questions, Complaints, and Grievance Redressal – How to Contact Us
If you have any questions, complaints, or concerns regarding the processing of your Personal Data, or if you wish to exercise your rights under this Privacy Policy, you may contact our support team or Grievance Officer at:
- Address: Unit No. 105, 1st Floor, Iris Tech Park, Sohna Road, Sector 48, Gurugram, Haryana, India – 122018
- Email: info@snehdhara.org